E-mail and Chat covers technical support, transaction verification, order fulfillment and problem resolution. We help you
achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are
trained to take over email-query-handling. To facilitate this process the agents are trained extensively on your organization's
products and services. They are also educated on current and emerging e-mail software - enabling them to leverage the latest
email techniques for optimal benefit.
E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are
outsourcing their non-voice call center needs, including E-mail support services.
Chat Support Service
We provide your customer with a human interface to help the customer navigate through various. Our representative will take your
customer through all processes by providing the human interface required. They can courteously handle any complaints and
suggestions
What services can I expect from APT?
- Having your customer's e-mail queries answered promptly, efficiently and accurately is bound to increase customer satisfaction and overall growth of our business.
- Offshore email services enable you to balance work between peak and off-peak periods. As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization
- We have successfully and competently handled Voice and Non Voice Projects. Our experience ranges from handling simple to complex issues.
Our E-mail services are comprehensive and include :-
- Customer care
- Applying online for credit cards
- Website response thru live chat
- Filing online insurance claims
- Technical support
- Order fulfillment Verification
- Complete query resolution
- Endless other activities
Benefits
- Lower cost of customer management
- Enhanced customer experience and higher customer satisfaction
- Lower customer attrition
- Effective customer management through accessibility best practices in customer experience management
The Technology
We at APT provide a very reliable and flexible system that responds rapidly to customer queries. Combining direct mail with call center follow-up can more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.
Direct mail campaign is a resource intensive business if all the essential elements for success are carried out properly. Outbound call centers execute and follow-up every aspect all your direct mailings by providing specialized services.
The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up could provide dramatic increases in the quantity and quality of leads produced.
Internet chat support is ideal for ?
- 24/7 Service
- Professional Chat Executives hired and trained according to Client specifications.
- Our Chat Executives promptly answer to customer queries through live chat requests.
- Highly efficient! - one Chat Executive does multi - tasking chats at the same time.
- We proactively initiate chats, push surveys, Generate Leads, Co-browse, etc.
- Customers with dial-up ISP access can stay online while receiving live support.
- Provide a reliable source of first hand information of your products and services.