Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

Outsourcing offers a compelling business model that insurance companies can leverage in the constant drive to attain customer satisfaction, operational effectiveness, and market advantage that will ultimately drive the bottom line. In a highly competitive market where differences in policy premiums are insignificant, the focus must be on customer retention. This in turn depends on the customer experience that your business can extend across the customer lifecycle.

APT, with significant experience in managing customer-centric processes of leading global insurance brands, has specific BPO solutions that help enhance customer experience. .APT deploys its vast expertise and keen domain understanding to help insurance companies scale speed to market goals and improve customer retention with no compromises on regulatory compliance.

Service Example:

• New Business / Promotion:

Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.
• Policy Maintenance / Management:

Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.