Job Description

 

 


 

 

Position

Operations Manager

Company Name

Client of APT Technologies India Pvt Ltd

Company Profile

It was incorporated in Jun 2000 as a Private Limited Company at Bangalore, India with the aim of providing Business Process Outsourcing (BPO) Services to clients and their customers globally with special emphasis to clients located in English speaking countries in North America, Europe and Australia.

It is an ISO 9001:2000 certified company. The company is going in for BS-7799 a Security Standard Certification and hopes to get certified by August 2005.

Job Description

KEY RESPONSIBILITIES:

1. Own daily process output  -  30%

2. Lead the team to achieve operational excellence  -  30%

3. Establish and nurture relationships with onshore team  -  20%

4. Proactively contribute to process efficiency  -  10%

5. Work with financial analyst to create people and process monitoring tools to provide visibility to senior management  -  5%

6. Understand, align with and execute long term management strategy  -  5%

 

Reporting to : President (India Operations)

Should be aware of daily operational nuances, true leader with motivation capabilities. Quick learning capability is a must, as is leading a team from the front. Relationship management skills are desirable.

 

REQUIRED SKILLS:

Computer/Technology : MS Office, should be able to understand and leverage technology to improve efficiency

Interpersonal : Very High   Verbal & Written Communication : Very High 

Organizational : Excellent relationship managements skills at all levels (both offshore and onshore)

 

Min Experience

4 exposure to onshore-offshore environment (preferably mortgage)

Max Experience

6 exposure to onshore-offshore environment (preferably mortgage)

Industry Type

ITES

Functional Area

BPO Non Voice

Location

Bangalore

CTC Min

Rs.6.0 Lacs pa

CTC Max

Rs.7.5 Lacs pa

 

** The range specified is indicative and will depend on the performance of the candidate. Deserving candidates can be considered beyond the range

Education

Graduate or Post Graduation

Level

Middle Management

Contact

Mr. Hariprasad H G

Mobile

+91-98866-45887

E-Mail

hg.hariprasad@aptcons.com