In APT, process excellence is defined as a combination of understanding processes, documenting with process measurement parameters, measuring and reviewing the process.

In APT, process excellence is defined as a combination of understanding processes, documenting with process measurement parameters, measuring and reviewing the process.

It is notable that process and measurement documents are generated at each stage in project transition and execution.

Pre-Sales

• Non Disclosure Agreement

• Billing Model & Financial Proposal

• Minimum Period Agreement

• Legal Stipulations

• Scope Of Work Document

• Company Credentials Presentation

• Service Level Agreement

Transition

• Standard Operating Procedure

  • Product Training Material

  • Tele-calling Script

  • FAQ

  • Process Flow

  • Data Security Policy

  • Reporting Requirements

    • Daily Report

    • Business Till Date Report

    • Analytics Reports

    • Exception Reports

  • Weekly Review Requirements

  • Quality Guidelines

  • Compliance Document

• Escalation Chart

• Audit Requirements